Refund Policy

At AI Learning Hub, we are committed to providing high-quality technology education and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are granted for our courses and services.

1. General Refund Policy

1.1 Eligibility Criteria

To qualify for a refund, you must:

• Request the refund within 30 days of course purchase
• Have completed less than 30% of the course content
• Not have downloaded more than 30% of course materials
• Not have received a certificate of completion
• Provide a valid reason for the refund request

1.2 Non-Refundable Items

The following are not eligible for refunds:

• Courses purchased more than 30 days ago
• Courses where more than 30% has been completed
• Courses where a certificate has been issued
• Subscription renewals (must be cancelled before renewal date)
• Promotional or discounted courses (may have different terms)
• Third-party certification exam fees
• Physical materials or textbooks

2. Refund Request Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your order number and course name
3. Provide the reason for your refund request
4. Submit your request within the eligible timeframe

2.2 Required Information

Your refund request must include:

• Full name and email address used for registration
• Order number or transaction ID
• Date of purchase
• Course name and enrollment details
• Detailed reason for refund request
• Payment method used for purchase

2.3 Processing Time

Stage	Timeframe
Request Review	1-3 business days
Refund Approval	3-5 business days
Payment Processing	5-10 business days
Bank Processing	3-5 business days

3. Specific Refund Scenarios

3.1 Technical Issues

If you experience technical difficulties that prevent course access:

• Contact support immediately for assistance
• We will work to resolve technical issues within 48 hours
• Refunds granted if issues cannot be resolved
• Course access period may be extended due to technical problems

3.2 Course Content Issues

If course content does not match the description:

• Document specific discrepancies
• Contact support within 14 days of enrollment
• We will review and address content concerns
• Full refund provided if description is materially inaccurate

3.3 Duplicate Purchases

• Accidental duplicate purchases are fully refundable
• Contact support immediately upon discovery
• Refund processed within 5 business days
• No usage restrictions apply to duplicate purchase refunds

3.4 Wrong Course Purchase

• Eligible for full refund if reported within 7 days
• Must not have accessed more than 20% of content
• May be offered course exchange instead of refund
• One-time courtesy for wrong course selection

4. Subscription Services

4.1 Monthly Subscriptions

• No refunds for partial months
• Cancel anytime to prevent future charges
• Access continues until end of paid period
• Cancellation takes effect at next billing cycle

4.2 Annual Subscriptions

• Pro-rated refunds available within first 30 days
• After 30 days, no refunds for annual subscriptions
• Unused portion credited if service discontinued by us
• No refunds for subscription renewals

4.3 Cancellation Policy

To cancel your subscription:

1. Log into your account
2. Navigate to subscription settings
3. Select "Cancel Subscription"
4. Confirm cancellation
5. Receive cancellation confirmation email

5. Bundle and Package Deals

• Bundle refunds follow standard 30-day policy
• Individual courses within bundles not separately refundable
• Entire bundle must be returned for refund
• Partial completion rules apply to all bundle courses
• Promotional bundles may have different terms

6. Corporate and Group Enrollments

6.1 Group Purchase Refunds

• Corporate clients have 14-day evaluation period
• Refunds processed for unused seats only
• Minimum 80% of seats must be unused for full refund
• Custom corporate packages have separate refund terms

6.2 Individual Seat Cancellations

• Individual users in group plans cannot request personal refunds
• Contact group administrator for enrollment changes
• Administrator may reassign unused seats

7. Promotional and Discounted Courses

• Free courses are not eligible for refunds (as no payment was made)
• Heavily discounted courses (>50% off) may have reduced refund windows
• Limited-time offers may specify "no refunds" in promotion terms
• Always check specific promotion terms before purchase

8. Refund Methods

8.1 Payment Method

Refunds are processed to the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Other Methods: As specified by payment processor

8.2 Refund Amount

• Full purchase price refunded for eligible requests
• Original payment method currency used
• Transaction fees may not be refundable
• Exchange rate differences at time of refund apply

9. Account Status After Refund

Once a refund is processed:

• Course access is immediately revoked
• Downloaded materials must be deleted
• Progress and completion records are removed
• Certificates (if issued) are invalidated
• Account remains active for future purchases
• Email communications may continue unless unsubscribed

10. Exceptions and Special Circumstances

10.1 Medical or Emergency Situations

We may consider refund requests beyond standard timeframes for:

• Serious illness or medical emergencies
• Family emergencies
• Military deployment
• Natural disasters

Documentation may be required for exception processing.

10.2 Service Disruptions

• Extended service outages may result in account credits or refunds
• Course timeline extensions provided for platform issues
• Proactive communication about service disruptions

11. Denied Refund Requests

Refund requests may be denied if:

• Request submitted after eligible period
• Course completion exceeds 30%
• Certificate has been issued
• Evidence of course material sharing or violation of Terms
• Previous refund abuse or fraud suspected
• Incomplete or inaccurate refund request information

11.1 Appeal Process

If your refund request is denied:

1. Review the denial reason carefully
2. Gather additional supporting documentation
3. Submit an appeal to [email protected]
4. Include "Refund Appeal" in subject line
5. Appeals reviewed within 10 business days

12. Chargebacks and Payment Disputes

• Contact us before initiating chargebacks
• Chargebacks may result in permanent account closure
• We reserve the right to dispute unjustified chargebacks
• Chargeback fees may be pursued through legal means

13. Refund Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with updated date
• Apply to purchases made after the change date
• Not retroactively affect existing purchases
• Be communicated to active users via email

14. International Customers

• Refund policy applies equally to all customers
• Currency conversion at time of refund may differ from purchase
• International transaction fees are non-refundable
• Local taxes may not be refundable depending on jurisdiction

15. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Some jurisdictions provide additional refund rights beyond those outlined here.

16. Google Ads Policy Compliance

This refund policy complies with Google Ads requirements for transparency and fairness. We provide clear information about our refund terms prior to purchase and honor all commitments made in our advertising.